Helios: A Merger Between Progressive Medical and PMSI

 

In 2014 Progressive Medical and PMSI announced that the two companies, which merged in October 2013, would be known as Helios starting in August 2014. The company will deliver comprehensive pharmacy benefit management services including end-to-end pharmacy, ancillary, and settlement solutions to the workers.
Initially, this was their website.
Content is from the site's 2014 -2015 archived pages.

In 2016 OptumRx Inc., (www.optum.com) the pharmacy benefit management unit of UnitedHealth Group Inc., acquired workers compensation PBM Helios. A spokesman for Minnetonka, Minnesota-based OptumRX said that Helios will be folded into Optum's existing workers comp and auto no-fault PBM business.

 

 

Relevant: It was quite a journey companies who had hired Helios for their comprehensive pharmacy benefit management services went through until OptumRX finally acquired them. I should know since until recently the company and us employees went through the shift from one owner to another. Fortunately OptumRX came through and their solutions of supporting employee wellness and guiding them to the right care and resources was great. Recently I was offered a new job in New York City. I jumped at the chance. Initially I was concerned about what type of managed health care the new job would offer. Hearing that they too used OptumRX was a relief. I had been working for an online marketing agency assigned to promote MoonAtMidnight.com, an exceptional online retailer offering Batman shirts, sweatshirts, and hoodies. Their products are amazing, especially the newer sublimated prints that had glorious colors, detail and a crisp print job that jumped off the shirt. For the first time, I even purchased some shirts form myself and my brother's kids as gifts. As a lifelong Batman fan I was really liking this job, but as the contract was coming due, Batman would no longer be on my horizon, and a job in the Big Apple was my dream. Hello NYC, we are ready.

 

CIRCA 2015

HELIOS, the new name of Progressive Medical and PMSI, is bringing the focus of workers’ compensation and auto-no fault pharmacy benefit management, ancillary services, and settlement solutions back to where it belongs – the injured party. Along with a new name comes a passion, focus, and intensity on delivering value beyond just the transactional savings for which we excel. 

WE LEAD BY EXAMPLE: WITH INTEGRITY, RESPECT, AND HUMILITY

With more than 150 years of relevant industry experience, our leadership team is highly visible, actively engaged, and dedicated to guiding you to the best possible outcome. Whether we’ve been your partner for years, or if you’re just learning how our innovative products and services improve outcomes for you and the injured people you serve, our team is committed to doing what’s right.

 

Are You Right for Helios?

Helios is experiencing unprecedented growth as a company and we are offering fantastic opportunities for both entry-level AND experienced professionals. We are always looking for people who enjoy challenging work, thrive on exceeding expectations, and delight in providing exceptional service. We offer positions in the following areas:

Customer Service

Customer service associates and representatives in both pharmacy and ancillary services delight in helping our customers make better decisions to assure a clear path to recovery. Positions include:

• Customer Service Associates and Representatives
• Team Leader
• Supervisor
• Manager

Clinical Services

Evidence-based medicine, as well as national and regional medical guidelines not only lead the development of our programs but the decisions we make. We hire pharmacists and nurses to provide sound clinical guidance to our clients to make certain injured persons receive the right medications, products, and services at the right time. In addition to proficiency in medication therapy and multidisciplinary care, we seek clinicians with comprehensive understanding of work-related injuries and pain management. Positions include:

• Clinical Pharmacist
• Clinical Pharmacist Liaison
• Nurse Case Manager

Information  Technology

We stay on the forefront of technology, providing our clients and employees with the latest tools to make their jobs a little easier. IT/IS professionals at Helios work with a variety of computer languages and systems, including Java, Perl, IBM, Windows, and Linux. Positions include:

• Programmers
• Developers
• Network Engineers
• System Engineers/Analysts/Administrators
• Programmer Analysts/Administrators
• Database Administrators
• Telecom/Voice Engineers

Corporate Positions

Successful delivery of high quality products and services requires a variety of skill sets, experience, and talent. We are always on the lookout for passionate individuals eager to make a positive difference and help our business grow. Professional positions are available in a variety of service areas, including Account Management, Sales, Human Resources, Finance, and Marketing.

Wondering if Helios has a position that will make you shine? Check out our available job opportunities in Florida, Ohio, Tennessee, and Utah.

 

 

Introduction/Acceptance of Terms

Welcome to Helios' website. Helios offers you a wide variety of products and services, including general content, communication tools and online and downloadable applications on the following terms. By using this service, in any way, you are agreeing to comply with these terms, which we may update without notice and encourage you to check out at any time. You must be at least 18 years old and competent to enter into a contract to use the service. The use of this site and the terms and conditions for the sale of any goods and services is governed by the Terms of Service Agreement and the disclaimers and caveats in this site. You accept and will be bound by the terms thereof.

Security

You are responsible for all activities that occur under your password or account and will keep your password confidential. You will immediately notify us of any unauthorized use of your password or account or any other breach of security. You will not disrupt the functioning of the service, solicit another user's password, or otherwise act in a way that interfaces with other users' use of the service. You may not post or distribute any computer program that damages, detrimentally interferes with, surreptitiously intercepts or expropriates any system, data or personal information.

Services or Goods

Each form and document provided through this site should be treated as a starting point and should not substitute for professional legal analysis. The service is provided and each form and document is licensed with the understanding and agreement that owner, any content provider and any author, are not engaged in rendering legal, accounting or other professional services. 

Limitation of Liability

Under no circumstances shall Helios, its subsidiaries or its licensors be liable for any direct, indirect, punitive, incidental, special or consequential damages that result from the use of or inability to use, this site. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if Helios has been advised of the possibility of such damage.

 

 

About Helios

At Helios, doing what's right matters. Our products and services enable better decisions and achieve better outcomes. They get injured people the right medications, products, services, and settlements at the right time. They reduce program costs by looking beyond transactions, by avoiding payments for medications and services that should not be paid, and by pairing robust analytics with veteran clinical expertise. This leads to brighter insights and greater savings.

The Story behind Helios

Sparked by the merger of Progressive Medical and PMSI, Helios has provided solutions for workers’ compensation and auto no-fault cost containment for nearly 40 years. Our proven, integrated solutions include:

  • Pharmacy Benefit Management (PBM)
  • Ancillary Services
  • Settlement Solutions

The systemic combination of these three programs creates a synergy of information that results in more control, better outcomes, stronger compliance, a healthier patient, and a healthy bottom line.

 

 

Workers’ Compensation

At the heart of Workers’ Compensation is one inescapable fact: someone has been injured, he or she would like to not only get well, but to also get back to work - as safely and quickly as possible. That's why at Helios, doing the right thing is so important. For the injured worker, it means less hassle, fewer worries, and the safest, most appropriate and effective clinical care. For you, it means a healthier bottom line, less paperwork, and informed decision-making. In short, a better outcome for everyone.

Our solutions for Pharmacy Benefit Management (PBM), Ancillary Services, and Settlement Solutions, were created specifically to give you the insight to do what’s right. For example:

  • There’s always someone accessible to help you and the injured worker
  • Ancillary services are thoroughly evaluated for quality and reliability
  • Claims are tracked from the very first fill, lighting the way toward positive outcomes
  • Pace-setting analytical tools and clinical expertise to advance the injured worker's recovery, while protecting you from unnecessary costs

Whether you are an insurance carrier, third party administrator, governmental entity, or self-insured employer, we are lighting the way forward through enhanced services, accessibility, clinical insights, and industry-leading predictive analytics. This means more than managing pharmacy transaction costs, processing prescriptions, or answering the phone. It means each and every Helios associate working with accountability and determination. It means doing the right thing, for everyone.

Influences

There are many factors that can influence workers’ compensation and auto no-fault claims. These can have a tremendous impact on both an injured person’s recovery and the costs associated with the claim. We believe it is important to understand those influences, share our findings with you, and work toward positive change in the industry. Following are overviews of the top influences in the industry with additional resources for more information.

 

Pharmacy Benefit Management at Helios

Helios Pharmacy Benefit Management (PBM) is committed to doing what's right. This commitment has sparked innovations that decrease costs while increasing safety. Our services:

  • Make filling a prescription easier, with up to 98% retail network penetration
  • Reduce your administrative burden by capturing more prescriptions in-network
  • Mitigate potential high-risk, high-cost situations
  • Are backed by 24/7/365 service and accessible, hands-on leadership
  • Ensure safe and effective medication therapy for the injured worker

Our carefully crafted program is easily managed by a fully redundant and secure claims management platform. In addition, we provide injury-specific Medication Plans and formularies, as well as client-specific business rules. Ongoing communication keeps everything flowing.

 

 

Auto No-Fault Solutions from Helios

Fueled by Helios, AutoMed Solutions™ provides pharmacy benefit management and ancillary services that control the growth of medical costs while doing the right thing for the injured person. It’s the natural result of insightful and innovative features, such as the nation’s largest, most complete retail network, advanced analytical tools, and pace-setting clinical expertise.

All of this enables you to make better decisions throughout the life of the claim, beginning with the first fill. This provides the ability to: 

• Track and manage available no-fault benefits
• Capture prescriptions and services "in-network"
• Achieve better outcomes with timely clinical insights
• Enable hassle-free transactions with no out-of-pocket patient expenses
• Provide vetted, quality ancillary services
• Begin lighting the way forward to settlement

For policyholders, this means fewer hassles, lower costs, and a better overall claim experience. For you, it means fewer administrative headaches, an improved bottom line, and satisfied policyholders. This is what happens when you do what's right; and why Helios is unlike any No-Fault benefits program you’ve ever experienced before. 

 

Helios Patient Rights and Responsibilities Rights/Appeals

  • You have a right to having your personal information kept private and secure in accordance with federal and state law and regulation. Please see Helios’ Privacy Policies for additional information.
  • You have a right to receive services without regard to race, creed, national origin, sex, age, disability diagnosis or religious affiliation.
  • You have a right to access your medical records.
  • You have a right to receive timely information and explanations about coverage decisions.
  • You have a right to appeal coverage decisions with your payer and/or health plan.

Responsibilities

  • Provide accurate and complete account and medical information.
  • Report any change in your condition.
  • Follow medical advice and work collaboratively with providers and your insurer/payor to carry out the agreed-upon treatment plan.
  • Be knowledgeable about your drug therapy.
  • Report any suspected wrongdoing or fraud to Helios.

Complaints/Issues/Service Comments

We appreciate all types of feedback. You may detail compliments, questions or issues to Helios by visiting the “Contact Us” section of the Web site or via U.S. mail, phone or fax using the information below. An associate will provide you with a response.

Helios
250 Progressive Way
Westerville, OH 43082
Phone: 800.777.3574
Fax: 614.923.7650

 

 

More Background On LaGroceriaRestaurant.com

 

LaGroceriaRestaurant.com serves as the digital front door to La Groceria, an Italian restaurant and market-style dining destination that blends the traditions of an old-world groceria (Italian neighborhood grocery) with the contemporary expectations of a full-service restaurant. The website functions not only as a practical guide for diners seeking menus, hours, and location details, but also as a narrative platform that communicates the restaurant’s philosophy, culinary lineage, and place within New York City’s broader Italian-American food culture.

Unlike purely transactional restaurant websites, LaGroceriaRestaurant.com emphasizes storytelling. It situates the restaurant within a continuum of Italian markets, family kitchens, and community gathering spaces, making the site as much about cultural context as it is about dining logistics. For first-time visitors, the site offers a clear introduction to what La Groceria is and why it exists; for returning patrons, it reinforces the sense of familiarity and neighborhood identity that the restaurant seeks to cultivate.

Ownership and Culinary Leadership

La Groceria is privately owned and operated, with leadership rooted in Italian culinary traditions and the New York restaurant scene. While the website does not position ownership as a celebrity-driven brand, it makes clear that the restaurant is guided by hands-on proprietors with deep respect for classic Italian ingredients, recipes, and hospitality standards. This owner-operator model is significant: it explains why La Groceria maintains a consistent voice and philosophy across its food, service, and online presence.

The culinary leadership emphasizes restraint and authenticity rather than trend-chasing. The website frequently references time-honored techniques, seasonal sourcing, and recipes that prioritize balance and clarity of flavor. This approach aligns La Groceria with a subset of Italian restaurants in New York that resist excessive fusion or gimmickry, instead focusing on the fundamentals that define regional Italian cooking.

Location and Neighborhood Context

LaGroceriaRestaurant.com places strong emphasis on location, framing the restaurant as part of a living neighborhood rather than a standalone destination. Situated in Manhattan, La Groceria benefits from proximity to residential blocks, offices, cultural institutions, and transit corridors, making it accessible for both casual weekday meals and planned evening dining.

The site highlights walkability and neighborhood integration, subtly reinforcing the idea that La Groceria functions like a traditional Italian groceria: a place locals return to regularly rather than a one-time special-occasion venue. This positioning matters in New York City, where restaurants often compete either as high-concept destinations or as everyday neighborhood fixtures. La Groceria intentionally aligns itself with the latter.

Nearby points of interest, including residential buildings, small shops, and cultural venues, contribute to steady foot traffic and a diverse customer base. The website’s tone suggests that the restaurant welcomes a broad audience—families, professionals, longtime locals, and visitors—without privileging exclusivity.

Website Design and User Experience

LaGroceriaRestaurant.com adopts a clean, restrained design that mirrors the restaurant’s culinary philosophy. Navigation is intuitive, with clearly defined sections for menus, background information, contact details, and practical visitor information. The site avoids unnecessary visual clutter, instead allowing text and carefully selected imagery to convey warmth and authenticity.

From a usability standpoint, the website is optimized for both desktop and mobile browsing. This is particularly important for restaurant patrons, many of whom access menus and hours on their phones while already in transit. Pages load efficiently, and critical information—such as location and contact details—is easy to find without excessive scrolling or nested menus.

The site’s copy is written in an approachable but confident tone. Rather than relying on marketing hyperbole, it uses descriptive language grounded in food, place, and tradition. This reinforces trust and signals that the restaurant’s strengths lie in execution rather than hype.

Menus and Culinary Offerings

One of the central functions of LaGroceriaRestaurant.com is to present the restaurant’s menus in a clear and enticing way. The menus reflect a balance between classic Italian staples and seasonal variations, with an emphasis on fresh ingredients and straightforward preparation.

Core Menu Structure

The website typically organizes menus into logical sections such as:

  • Antipasti and small plates

  • Pasta and grain-based dishes

  • Meat and seafood entrées

  • Contorni (side dishes)

  • Desserts

This structure mirrors traditional Italian meal progression, subtly educating diners while making choices intuitive. The descriptions focus on ingredients and preparation rather than ornate prose, allowing diners to understand what they are ordering without confusion.

Ingredient Philosophy

La Groceria’s menus emphasize quality sourcing. Olive oil, cheeses, cured meats, and produce are presented not as generic components but as foundational elements with regional significance. The website often highlights seasonal availability, signaling that menus may evolve throughout the year in response to ingredient quality rather than rigid standardization.

Beverage Program

Although not always the centerpiece of the site, the beverage program—particularly wine—plays an important supporting role. The website references Italian wines selected to complement the menu rather than dominate it, reinforcing the restaurant’s holistic approach to dining.

Popularity and Audience

LaGroceriaRestaurant.com positions the restaurant as a neighborhood favorite rather than a viral sensation, yet its popularity is evident through consistent patronage and word-of-mouth reputation. The audience described and implied by the site is diverse:

  • Local residents who dine regularly

  • Professionals seeking reliable lunch or dinner options

  • Families drawn to approachable Italian food

  • Visitors interested in authentic, non-touristy dining experiences

This broad appeal is a direct result of the restaurant’s restrained positioning. By avoiding extremes—neither ultra-luxury nor overly casual—La Groceria occupies a stable middle ground that sustains long-term popularity rather than short-term buzz.

Reviews and Public Reception

While LaGroceriaRestaurant.com does not aggregate external reviews directly, its content reflects an awareness of critical and customer feedback. The emphasis on consistency, hospitality, and ingredient quality aligns closely with themes commonly found in positive restaurant reviews.

Patrons frequently cite:

  • Reliability of dishes across visits

  • Warm, professional service

  • Comforting atmosphere without pretense

  • Food that feels both familiar and carefully prepared

The website’s tone suggests confidence in these strengths without explicitly boasting about accolades. This understated approach reinforces credibility, as it allows third-party reviews and customer experiences to speak for themselves.

Awards and Recognition

La Groceria is not positioned as an awards-driven establishment, and LaGroceriaRestaurant.com reflects this choice. Rather than foregrounding trophies or rankings, the site emphasizes everyday excellence. That said, inclusion in local dining guides, neighborhood recommendations, and Italian-food roundups has contributed to its steady reputation.

This relative absence of awards language is itself a strategic decision. It signals that the restaurant prioritizes community trust and repeat patronage over headline-grabbing recognition.

History and Conceptual Origins

The concept of La Groceria draws inspiration from traditional Italian grocer-restaurants, where food shopping, casual eating, and social interaction intersect. LaGroceriaRestaurant.com references this lineage implicitly through language that evokes markets, kitchens, and shared meals.

Historically, such establishments served as anchors of Italian neighborhoods, providing both sustenance and social cohesion. By adopting this model in a modern New York context, La Groceria positions itself as a cultural continuation rather than a novelty.

The website suggests a gradual, organic evolution rather than a sudden launch built around trends. This sense of continuity appeals to diners seeking authenticity and stability in a city known for constant change.

Press and Media Coverage

La Groceria has received attention from local food writers, neighborhood publications, and dining blogs that focus on Italian cuisine and community-oriented restaurants. LaGroceriaRestaurant.com does not heavily promote press mentions, but its content reflects familiarity with how the restaurant is discussed publicly.

Media coverage often highlights:

  • The balance between restaurant and market sensibility

  • The approachable nature of the menu

  • The restaurant’s role within its neighborhood

By not foregrounding press logos or quotes, the site maintains a modest tone that aligns with the restaurant’s overall identity.

Cultural and Social Significance

Beyond food, La Groceria functions as a social space. LaGroceriaRestaurant.com frames the restaurant as a place where people gather, converse, and return regularly. This social role is particularly meaningful in urban environments, where genuine neighborhood spaces can be difficult to sustain.

The restaurant contributes to cultural continuity by preserving Italian culinary traditions while adapting them to contemporary city life. In doing so, it serves both Italian-American patrons seeking familiarity and non-Italian diners interested in authentic experiences.

Goals and Long-Term Vision

The goals articulated through LaGroceriaRestaurant.com are subtle but clear:

  • Maintain consistent quality rather than rapid expansion

  • Serve the neighborhood with integrity

  • Preserve traditional Italian culinary values

  • Foster long-term relationships with patrons

There is little indication of franchising or aggressive growth. Instead, the site suggests a commitment to depth over breadth, prioritizing the experience within a single location.

Digital Presence and Longevity

LaGroceriaRestaurant.com also functions as a digital archive of the restaurant’s identity. Archived versions of the site show consistent messaging over time, indicating stability in concept and execution. This continuity strengthens trust among diners and reinforces the sense that La Groceria is a permanent fixture rather than a transient venture.

 

LaGroceriaRestaurant.com is more than a functional restaurant website. It is a carefully constructed narrative that communicates the values, history, and everyday relevance of La Groceria as an Italian restaurant and neighborhood institution. Through clear design, thoughtful language, and an emphasis on tradition and community, the site successfully familiarizes readers with what the restaurant stands for and why it matters.

For anyone seeking to understand La Groceria—whether as a potential diner, a local resident, or a student of urban food culture—the website provides a rich, coherent portrait of a restaurant built on consistency, authenticity, and quiet confidence.

 

 

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